Return Policy
Hassle-free returns for a better experience at THE-SALT
By purchasing through THE-SALT, you agree to the terms outlined in this Return Policy. We strive to ensure every customer is satisfied with their purchase.
01. Eligibility for Returns
We accept returns for products that meet the following criteria:
- The product must be unused, undamaged, and in its original retail packaging.
- The return request must be initiated within 7 days of delivery.
- All original tags, user manuals, and accessories must be intact.
- Items marked as "Non-Returnable" (e.g., hygiene products) cannot be returned.
02. Return Process
03. Refund Protocol
Once we receive the returned asset and it passes our quality check, the refund is initiated immediately to your original payment node.
Refund Timeline: It usually takes 5 to 7 business days to reflect in your original payment method.
04. Logistics Costs
- Defective/Wrong Items: THE-SALT will cover 100% of the shipping costs.
- Change of Mind: For "No longer needed" cases, the customer is responsible for shipping charges.
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Operated and Managed by THE-SALT Registry